Shipping policy

Shipping Policy:

  1. Shipping Methods and Costs: We offer shipping through various carriers, and the shipping cost and delivery time will depend on the shipping method you choose and your location within the country. The cost of shipping will be calculated at checkout based on the destination and the weight of the package.

  2. Processing Time: Orders are typically processed and shipped within 1-3 business days. Please note that during peak times, such as holidays or promotional events, processing times may be longer.

  3. Shipping Time: Shipping time will depend on the shipping method you choose and your location within the country. Once your order has been processed, you will receive a shipping confirmation email with a tracking number. You can track your package using this number.

  4. Shipping Restrictions: We are unable to ship to PO Box addresses. Please check with us before placing your order if you are unsure if we can ship to your address.

  5. Delivery Issues: If your package is lost or damaged during shipping, please contact us immediately so that we can initiate a claim with the carrier. We are not responsible for packages that are lost or damaged during shipping, but we will do our best to resolve any issues.

  6. Order Tracking: Once your order has been processed, you will receive a shipping confirmation email with a tracking number. You can track your package using this number.

IMMEDIATE DELIVERY SHIPMENTS

The company ARRITAL S.A. offers the online shopping experience, facilitating the shipment of your products with home delivery on the same day of order through a third-party supplier courier to guarantee efficient and reliable delivery of the products, considering the following conditions:

  • The client agrees to provide current, complete and accurate information about their address, including reference points and telephone number to facilitate delivery.
  • Immediate delivery time, once the order is confirmed, is 4 to 5 hours after it has been confirmed.
  • The hours for receiving orders with delivery on the same day are from 10:00 am to 4:00 pm.
  • Delivery perimeter:
    o Deliveries are only made on the same day of purchase within the department of Guatemala at the indicated times.
    o The shipping cost is Q35.00. Shipping cost is added to the value of the products at the time the customer makes the purchase, so upon receiving the order it does not you must pay the courier.
  • Deliveries are not made in red zones. It is the customer's responsibility to verify that their delivery address is not in a red zone. (Details of red zones in the section Shipping Restrictions).
  • The courier service and delivery people are outside the company.

PARTNERSHIP WITH THIRD PARTIES

ARRITAL S.A. collaborates with courier services and external delivery people of the DELIVERY LAB S.A. company to ensure efficient and timely delivery. The assignment of delivery people and services Messaging will be done automatically depending on the availability and location of the addressee.

PAYMENT METHODS

The customer can pay for their order through the following methods:

  • Credit or debit card: through the website or Visa in previously confirmed Link.
  • Immediate transfer: Valid only from Monday to Friday from 10:00am to 4:00pm
  • Payments in cash or cash on delivery are not accepted because the delivery people do not have change.

SHIPPING RESTRICTIONS

Home deliveries with delivery on the same day of order are limited by various factors. An address may not be able to ship for the following reasons:

  • Locations outside the covered geographic territory.
  • Red zones.
  • Events that prevent transit in the shipping area requested by the client, such as natural disasters, traffic problems, strikes, unforeseen events, holidays, among others.

RED ZONES

It is the customer's responsibility to verify that their delivery address is not in a red zone. If the customer does not take this list into account, and opts for the home delivery option in one of the areas detailed below, the shipment WILL NOT BE CARRIED OUT and the customer must contact Customer Service to request delivery instructions.

ZONA 1 

La Línea, Barrio Gerona, Cerrito Del Carmen De 14 a 20 Avenida entre  17 y 22 calle (La Limonada).

Zona 2 

Colonia Martinico. 

ZONA 3 

Colonia La Ruedita, Colonia Trinidad, Colonia Buena Vista, Santa  Isabel, Colonia Las Calaveras, Barrio El Gallito, Colonia El Incienso,  Colonia San José Buena Vista. 

ZONA 5 

Barrio Santa Ana, Hasta la 33 avenida y 12 calle, La Chacara, La  limonada, Colonia monja blanca, Colonia el Ferrocarrilero, Colonia  Covias, El esfuerzo, Colonia Lourdes 1 y 2.

ZONA 6 

Barrio San Antonio, Colonia Los ángeles, Colonia La Reinita, Santa  Faz, El Carmen, El Quintanal, San Judas Tadeo, Arimany, paraíso,  Colonia 30 De junio, Colonia San Juan De Dios, Jocotales, Santa  Isabel, Cobertura Hasta La Municipalidad Chinautla Calle Principal. 

ZONA 7 

Colonia Landívar Gasolinera De La 7 Av Y 8 Calle, Incienso, Quinta  Samayoa Gasolinera Puma 9 Calle Y 14 Ave, Granizo 1, 2 Y 3, La  Verbena, Amparo, Sakerty 1 Y 2, Niño Dormido, Madre Dormida,  Colonia Castillo Lara Hasta La 14 Calle, Colonia San Vicente, El Cerrito,  Colonia 6 De octubre, Banvi 1 Y 2, Colonia 4 De febrero, San Lorenzo,  Colonia San Martin, Colonia Tecun Umán 1 Y 2, Mario Martínez. 

ZONA 8 

Hasta avenida Santa Cecilia y de la 31 calle a 27 calle no se cubre.

ZONA 11 

Colonia El Progreso, El guarda. 

ZONA 12 

Colonia La Reformita

ZONA 13 

Colonia Santa Fe Hasta La 28 Calle, Colonia La Libertad, La Isla,  Colonia Plaza De Toros.

ZONA 14 

Cantón 21, La Terronera, 16 Avenida no se ingresa. Después del  Cementerio para adentro no se ingresa. 

ZONA 16 

Santa Rosita. 

ZONA 18 

La Maya, Lomas De Lavarreda, Canaan, Las Ilusiones, Colonia  Holanda, El Rosario, Los Pinos, Renacimiento, Santa Elena 1 Y 2, El  Limón, Kennedy, Juana De Arco, Paraíso 1 Y 2, Lomas De Santa Faz,  Barrio Colombia, San Rafael 2 Y 3, Alameda 1,2,3,4 Y Norte, Fuentes  De Valle Norte. 

Solo se cubre Los Olivos. 

ZONA 19 

NO SE INGRESA

ZONA 21 

La Arenera, La Isla, Nuevo Amanecer, Loma Blanca, Los Barberos,  Finca Rodríguez. 

Guajitos, Colonia Letran, Loma Blanca, Colonia Covihode, Nuevo  Amanecer, La Arenera, Colonia Tamarindo, Finca Rodriguez, Anexos  1,2 Y 3, Colonia Vásquez, Colonia Bello Horizonte, Nimajuyu, Colonia  Las Marías, Cerro Gordo, Colonia Los Olivos, Lomas De Macadamia,  Sector La Isla, Justo Rufino.

ZONA 24 

NO SE INGRESA

MUNCIPIOS DEL DEPARTAMENTO DE GUATEMALA

SAN MIGUEL PETAPA 

Santa Inés Petapa, Gerona, Las Margaritas, Santa Teresita, Ciudad  Real 1 Y 2

VILLA NUEVA 

Marianita, Peronia, Bárcenas, Las Nubes, Mártires Del Pueblo,  Ciudad Del Sol, San Gabriel Y Sectores, La Arada, El Esfuerzo, Villa  Lobos 1 Y 2, Ulises Rojas, El Éxodo, Loma Real, Búcaro, Mezquital, La  Esperanza, Tres Banderas, 27 de Diciembre, Mario Alioto, Santa  Isabel 1 Y 2, Primavera, San Miguelito.

BOCA DEL MONTE 

El Porvenir, El Carmen, Salvadora 2, El Caminero, El Cafetal 1 Y 2,  Santa Anita, La Rancherita, La Joya, El Matazano, Los Olivos, Valle  Verde, La Arboleda, La Placa.

MIXCO 

Colonia Primero De Mayo, El Campanero, Tierra Nueva 1 Y 2, Lo De  Fuentes, Primero De Julio, Santa Marta, Villas Del Milagro, El Milagro,  Sacoj Grande, Sacoj Chiquito, Carolingia, Lo De Bran, Las  Guacamayas, Colonia El Trébol, Laderas Del Milagro, Colonia La  Brigada, Belencito, Saturno, El Paraíso, Lo De Coy, Hojarascas, La  Comunidad Y Colonias Dentro De Zona 10 Mixco, Satélite, San  Francisco (Frente A Gasolinera Don Arturo), Belén, Zona 1 De Mixco  1 Ave A 12 Avenida Casco Central.

SANTA CATARINA PINULA 

Piedra Parada (Apto. Nagano y frente a iglesia católica), El Rosario, El  Carmen, El Pueblito Calle Principal

SAN JOSÉ PINULA 

Colonia Santa Sofia, Aldea El Platanal, Las Anonas, Carretera A  Residenciales San José Y Colonias Aledañas, Montecristo, Valles,  Vistas, Celajes Y Encinos De Navarra. 

SAN JUAN  

SACATEPEQUEZ

Ciudad Quetzal, Villas Del Quetzal.

DEPARTMENTAL

Same day deliveries are not available domestically. This type of order must be requested as scheduled shipping with its corresponding rate.

This listing may change without prior notice. It is at the discretion of the courier service provider company whether to carry out a shipment or not. If the external courier company considers that the shipment may endanger any of its collaborators, it will not be carried out and the customer will be contacted to coordinate an alternative for the delivery of their product. If your delivery address is listed in any of the areas listed above, you will not receive your product and will need to contact Customer Service to arrange an alternative delivery.

DELAYS AND ERRORS IN DELIVERY

Deliveries are made within 4 to 5 business hours after receiving payment confirmation, the estimated delivery time is subject to change due to weather conditions, holidays or other unforeseen factors.

The company is not responsible for delivery delays caused by circumstances beyond its control, such as natural disasters, traffic problems, strikes, unforeseen events, holidays, among others. In the event of a change or cancellation of an order, the customer who placed the order will be notified by contacting us via email and/or telephone number provided at the time the order was placed.

DELAYS AND ERRORS IN DELIVERIES

Deliveries are made within 4 to 5 business hours after receiving payment confirmation, the estimated delivery time is subject to change due to weather conditions, holidays or other unforeseen factors.

The company is not responsible for delivery delays caused by circumstances beyond its control, such as natural disasters, traffic problems, strikes, unforeseen events, holidays, among others. In the event of a change or cancellation of an order, the customer who placed the order will be notified by contacting us via email and/or telephone number provided at the time the order was placed.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

ARRITAL S.A. reserves the right to reject any order the customer places. It is at the discretion of the Company to limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

The customer agrees to provide current, complete and accurate purchase information such as name, shipping address and telephone number; this information cannot be modified once the order has been confirmed.

In the event that the customer cannot be contacted at the time of delivery and it cannot be made, the product will be returned to the store and the shipping cost must be paid by the customer.
without any refund or refund of the initial shipping cost. For information on exchanges and returns, please see the corresponding policy on our websites.

SHIPPING CANCELLATION

Once an order is placed it cannot be cancelled.

To protect our clients, ARRITAL S.A. is unable to change/intercept the shipping address of a package to alter its delivery, it will only be sent to the address indicated on the box.

Due to our fraud protection policy, all online orders are required to have identical invoice and shipping. To minimize any fraudulent transactions, orders with different shipping and billing addresses will not be processed.

PACKAGE LOSS

ARRITAL S.A. is not responsible for lost shipments. However, if your package does not arrive contact customer service to initiate a claim.

Please note that this is just an example, and your shipping policy should be tailored to your specific business needs and shipping methods. It's always a good idea to review your shipping policy periodically to ensure it is up-to-date and reflects any changes in your business practices.